FAQ
To register and create your “Member Profile” click here.
To log in to your account, click on the “My account” icon, enter your e-mail and password.
If you forgot your password, go to the “My Account” section and click on “Forgot Your Password?” Enter your e-mail address, and a new password will be sent directly to your email.
If you wish to see a history of your past orders, go to the “My Account” section and click on the “My orders” icon. You will have access to a complete history of your orders.
The newsletters contain general information on new Marcelle product launches or promotions. It allows you to stay informed on the brand.
To subscribe, click here and fill in the questionnaire.
At any point in time you can unsubscribe by clicking on the unsubscribe link found at the footer of the emails that have been sent to you or in your account, in the subscription to newsletter section.
Marcelle Cosmétiques offers the best in makeup, skincare and fragrance products. In order to do so, our Research & Development team works hard to continually improve our products. We must, therefore, sometimes need to make renovations to our products.
If you wish to purchase that product, please contact Marcelle Cosmétiques’ customer service and we will be happy to suggest you substitute products.
You can head to the product description on the website or ask Marcelle Cosmétiques’ customer service by email at contact.marcelle@groupemarcelle.com. or by telephone at 1-800-592-8437 or 514-735-4959. Our customer service is accessible from 7:30 am EST to 4 pm EST from Monday to Thursday and 7:30 am EST to 12:00 pm EST on Fridays.
In stores, our cosmeticians are also available to answer your questions.
We also offer an online beauty consultation service, you can schedule a call with one of our beauty representative here: https://site.booxi.com/groupemarcelle?book=open
It is very important to follow instructions and read the ingredients label before using any product on your skin. If you have experienced allergic reactions in the past, we suggest that you interrupt usage of the product, take note of the ingredients and consult a dermatologist should the symptoms persist. It is also important not to use products that have an expired date.
Marcelle products are NOT tested on animals, nor do we have animal testing conducted on our behalf. We are committed to selling only safe products, using only safe ingredients in our cosmetic products and complying with applicable regulations in every country in which Marcelle products are sold. Marcelle ensures product safety through testing using “in vitro” or “self-testing” methods on human volunteers. The development of all Marcelle products is carried out with the goal of offering innovative, high-quality products to our clientele, while insuring the security of their use.